Quality Assurance
Quality assurance is a key element in Kanatra's working procedures. In order to provide the best service, we strictly execute quality assurance procedures. We do our best to provide the best quality service created by seamless work flows, consistence, fast customer responses and after-sale services.
1. Employ only the best translators available.
Our trained in-house staff can handle multiple projects at the same time. That makes us select linguists best suited to meet the particular demands of each project.
2. Our translating procedures.
Kanatra handles translation inquiries in the following manner.
3. For translations into a foreign language, a native-speaker of that language must inspect all materials.
First, a Korean employee will translate the materials, and then a native-speaker of that language will check the work. Even if a Korean translator can speak a foreign language well, it is very difficult to properly represent the cultural and linguistic nuances of that language. Therefore Kanatra avoids the use of "Konglish" by insisting that a native-speaker thoroughly review all translations into that language.
4. Treat the client's information with total secrecy.
Kanatra protects all information received from clients in the course of translation with utmost confidentiality. After completing a translation project, Kanatra keeps a copy of materials for two months if the client agrees, after which the materials are destroyed. However, if the client agrees, we input and save glossaries (a compilation of useful terminology used in a translation) in our database in order to improve the quality of future translations.